Crisp - The Customer Communication Software for Startups and SMBs

What is Crisp?

Crisp is a customer messaging platform that helps businesses communicate with their customers through live chat, email, and social media channels. It offers tools for customer support, sales, and marketing, allowing businesses to engage with their audience in real-time.

Why use Crisp?

• Real-time Communication: Crisp enables businesses to communicate with their customers in real-time through live chat, providing instant support and assistance.
• Multichannel Support: Crisp offers support for multiple communication channels, including live chat, email, and social media messaging, allowing businesses to engage with customers across various platforms.
• Automation: Crisp provides automation features such as chatbots and automated responses, helping businesses streamline customer interactions and improve efficiency.
• Analytics and Reporting: Crisp offers analytics and reporting tools, allowing businesses to track customer interactions, measure performance, and gain insights into customer behavior and preferences.
• Integration Capabilities: Crisp integrates with other tools and platforms such as CRM systems, helpdesk software, and e-commerce platforms, enabling businesses to centralize their customer communication and data.

Who uses Crisp?

• Customer Support Teams: Using Crisp to provide customer support and assistance through live chat, email, and social media channels.
• Sales Teams: Leveraging Crisp's live chat and messaging tools to engage with leads and prospects, qualify leads, and drive sales conversions.
• Marketing Teams: Using Crisp for lead generation, customer engagement, and marketing automation through targeted messaging and campaigns.
• E-commerce Businesses: Implementing Crisp's live chat and messaging solutions to provide customer support, assist with purchasing decisions, and improve overall customer experience.
• SaaS Companies: Using Crisp to provide in-app support, onboard new users, and gather feedback and insights from customers.

Pricing:

• Free Plan: Crisp offers a free plan with basic features and limited functionality, suitable for small businesses and startups.
• Paid Plans: Provides various subscription plans with additional features, including increased usage limits, advanced automation, custom branding, and priority support.
• Custom Plans: Tailored plans are available for larger businesses with specific requirements, offering custom pricing, dedicated account management, and enterprise-level features.